This Refund and Return Policy outlines the terms and conditions under which we accept returns and provide refunds for our CRM system.
1. Eligibility for Refunds
a. 30-Day Money-Back Guarantee:
– We offer a 30-day money-back guarantee from the date of your purchase. If you are not satisfied with our CRM system within this period, you may request a refund.
b. Conditions for Eligibility:
– To be eligible for a refund, the following conditions must be met:
– Your request must be submitted within 30 days of the original purchase.
– You have used the CRM system in accordance with our Terms and Conditions.
– You have attempted to resolve any issues with our support team before requesting a refund.
2. How to Request a Refund
a. Contact Customer Support:
– To request a refund, please contact our customer support team at welcome@crmsystem.my with your purchase details and a brief explanation of your reason for the refund.
b. Refund Processing:
– Once your refund request is received and approved, we will process the refund within 14 working days. The refund will be issued to the original payment method used during the purchase.
3. Non-Refundable Circumstances
a. Beyond 30 Days:
– Refund requests submitted after the 30-day period will not be eligible for a refund.
b. Abuse of Refund Policy:
– We reserve the right to deny a refund if we suspect abuse of our refund policy, including but not limited to multiple refund requests from the same customer.
4. Product Returns
a. Product Returns:
– As our CRM system is provided as a digital service, physical product returns are not applicable.
b. Cancellation of Services:
– If you choose to cancel your subscription or cease using our CRM system, you will not be eligible for a refund for the remaining subscription period.
5. Changes to the Refund and Return Policy
a. Policy Updates:
– We may update this refund and return policy at any time. Users will be notified of material changes, and continued use of the CRM system after such changes constitutes acceptance.
Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact us at welcome@crmsystem.my.